Where can I access the Step Saudi event?
Step Saudi 2020 can be accessed by first purchasing a ticket. You can find different options for tickets here. When you’ve purchased your ticket, you will receive all the logistics details for the event days. Since Step Saudi 2020 is a fully virtual event (taking place online), all you’ll need is a device (desktop or laptop, phone, tablet) and a stable internet connection. 
Where is the event schedule/agenda?
Step Saudi 2020’s agenda for the Live Stage can be found here. The agenda for the Live Workshops and Sessions and the Live Expo will be announced as well. The Step Anywhere program will also feature special workshops, entertainment, and experiences.  The Startup activities will be communicated with participating startups through direct communication.
What time zone will the event be happening in?
Step Saudi 2020 will be taking place in Riyadh time (GMT+3). Please note that all mentioned timings for the event start, sessions, etc. will be in Riyadh time. On the event platform, the timings of the agenda listed will adjusted to your local time BUT keep in mind the times communicated by Step organizers will be in Riyadh time.
How do I get in touch with the Step team?
Pre-event, you can reach the organizers through [email protected] or the Livechat on the website (the comment bubble on the website pages).  During the event, you can reach the organizers through the virtual event platform (there will be an Info desk), through [email protected], and through the Livechat on the website (the comment bubble on the website pages).

For Ticket Holders

Where do I find the event link?
Once you are a ticket holder, The Event Link will be shared with you by email a few days before the event. This will be your link to access the Step Saudi 2020 event. 
How do I get around the event platform?
Once you receive your special event link to access the event platform, you will be able to create your account and profile. Make sure to complete your profile with your name, company, and a bit about you so people can know what to connect with you for.  Your ticket will give you access to the hundreds of hours of content (talks, panels); workshops; exhibition; networking; and entertainment during the 2 days of Step Saudi 2020.  Here is a video to watch about the main areas of the event. Please check the basics of getting around the event platform here.
What is the best setup to enjoy the online event experience?
To go live and network with attendees during the event, we recommend:
  • Finding a quiet place in your home or office to use during the session
  • If you are outdoors (since you can join from Anywhere!), like coffee shops, or other public places, just make sure someone would be able to hear you so you can have great conversations properly.
  • Test your audio devices prior to going live with your session.
Please allow permissions including camera, microphone, sound, notifications and cookies.
Can I build my own personalized schedule?
You will be able to add talks, panels, and sessions listed on the agenda of the event platform when it is listed to your calendar. We recommend that you do build your personalized schedule by noting down in your own calendar the sessions you would like to attend, who you would like to meet, and what booths you would like to visit through the 2 days. 
How can I meet other attendees?
There are multiple ways to network during Step Saudi 2020. Through the Networking Room, you will have the opportunity to network speed-dating style. Connecting through the “People” tab that can be accessed throughout the event areas. You will be able to request meetings by connecting through this feature. Participate in the different chat rooms throughout the event. Join the Session rooms and Expo booths to connect with other attendees, startups, and companies. Join Step Saudi experiences and Ice Breakers that will run throughout the event days.
How can I meet the exhibiting companies?
Tech companies will be exhibiting in the Expo room of the event. You will be able to look through the exhibitor booths and enter the booths to connect and interact with the company representatives.  There will also be other opportunities to connect with other attendees, including Ice Breakers (listed in Sessions), and through the Networking room. 
How do I report inappropriate behavior?
At Step, we have an Anti- Harassment policy that is communicated through the event platform. If you are facing inappropriate behavior, please reach out to the Step team through [email protected] with the details of the incident and  the name of the attendee. 
How many people can access Step Saudi 2020 through the event link?
Step Saudi 2020 tickets are non-transferable and can only be accessed by the ticket holder. Registered ticket names will be verified when logging into the virtual event platform. Non-matching ticket names will not be granted entry. 
What is the best browser for the online event experience?
The best browser to use is the latest Google Chrome version for optimal experience. 
Troubleshooting: What issues might I run into?
Different issues may come up during the event that are unique to each participant. Make sure you have a stable internet connection. If your house, office, or other wifi connection is weak, consider using her hotspot connection from your phone (4G). In the case a live frame freezes or you have a slow connection because of streaming, refresh your page. If you are facing specific issues with the platform or unsure of where to find a session or something else, please get in touch with the Step team through the Step Info Desk (clearly marked in the Expo section of the event platform),, through [email protected], through the Livechat on the website (the comment bubble on the website pages), or through the different FAQs on this page. 
How do I sign up for workshops?
You must be a ticket holder to get access to the workshops as they will be hosted through our virtual event platform. As a ticket holder, you will receive an email announcing the workshops and a tutorial on how to book a workshop of your choice.
How can I meet startup founders?
Startups will be showcasing in the Expo room of the event. You will be able to look through the startup booths and enter the booths to connect and interact with the startup founders. There will also be other opportunities to connect with startup founders, including Ice Breakers (listed in Sessions), and through the Networking room. 
Can I connect with the event speakers and moderators?
Certain speakers and moderators will be hosting Q&As listed in the Sessions where you will have the opportunity to join a more intimate conversation with participating speakers and moderators.  There will also be other opportunities to connect with speakers and moderators, including Ice Breakers (listed in Sessions), and through the Networking room. 

For Startups

Do we have to stay online the whole time of the event?
You can leave your virtual booth whenever you want and add a message that says “We’ll be online at 5 PM Riyadh Time” for example, so people who want to chat with you know what time to come back and by that you won’t lose the footfall.
How do I sign up for the Mentor’s corner, investors meetings, and workshops?
To sign up for the Mentor’s Corner and Investor Meetings, startups will receive the details in an email. You must be a ticket holder to get access to the workshops as they will be hosted through our virtual event platform. Here is a tutorial on how to book a workshop if you are a ticket holder. 
How many investors meetings and mentorship sessions can each startup get?
Each startup will be able to sign up for 2 sessions. Sign ups will be on a first-come, first-serve basis. 
What is the Startup Basecamp?
Global startups will be showcasing online at Step Saudi 2020 across the 2 days of the online event to reveal the latest technologies in their products and services.  Showcasing startups will get a chance to meet virtually with global investors and VCs, gather leads, and potentially find their next partner.
How do i apply to be a part of the startup basecamp and showcase?
You can apply to showcase here. Once you submit your application, the startup team will review your application. Shortlisted startups will be contacted within one week of submitting the application. You will then receive the promo code to purchase your startup package through our ticketing platform. 
What is included in the startup package?
The SAR 333 Startup Package includes:
  • 2 All-Access Pass tickets, with access to everything at Step Saudi 2020 including the full stage agenda, attend talks and panels from international speakers, workshops, roundtables, networking, and entertaining experiences
  • Branded virtual booth at Step Startup Basecamp for 1 conference day, where you will be able to chat with attendees, add a video to promote your business and get a clickable link that redirects to a landing page of your choice (your website, social media channels..)
  • Access to virtual one-on-one mentorship sessions through the Mentor’s Corner program
  • Access to virtual group mentorship sessions through the Mentor Circles program
  • Access to curated Investor meetings online with top VCs, Angel Investors, Family Offices, etc. including 500 Startups, Wamda Capital, Shorooq Partners, Global Ventures and more!
  • Opportunity to participate in the STEP online Pitch Competition.
  • Access to view attendee profiles where you will be able to connect with them directly, exchange contact information and even have a video call!
What are the criteria to be shortlisted for the showcase?
  • Your startup must be at least 1 year old
  • You must have an existing product
  • Your startup must be related to digital, technology or innovation
What will be provided at the branded virtual booth?
A clickable link that redirects to a landing page of your choosing (your website, social media channels..)A chat box where you will be able to meet potential clients, partners, investors tell them more about your business and exchange contacts.A video to promote your product/service.You can also go live in your booth. Make sure to have your Audio and Video settings allowed through your computer and browser.
Will I need to take care of branding the virtual booth?
The virtual booth will have your startup’s logo, your funding stage, your industry and the country where your startup is based. We collect your logo and a short description from the application form that you have submitted on our website here. It is optional to send us a video that we can add to your booth to promote your business.
What is the STEP Saudi Pitch Competition?
The Step Saudi online Pitch Competition provides a select number of competitive startups a chance to pitch to a panel of judges and an enthusiastic audience. The competition winner will benefit from exclusive prizes from participating partners. Pitch Competition participants will be selected from the pool of the Startup Basecamp (so you need to be a showcasing startup to be eligible to participate). The selection of the participants is at the discretion of the Step Team.